Volente Marketing
Menu

PAIA Manual

Volente Marketing (Pty) Ltd

Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)

Effective Date: August 1, 2026
Last Updated: August 7, 2026

1. Introduction

This manual is published in accordance with Section 51 of the Promotion of Access to Information Act (PAIA), 2000. The PAIA gives members of the public the right to request access to records held by public and private bodies.

2. Company Information

Legal Name: Volente Marketing (Pty) Ltd
Business Address: First Floor, Unit 2A/2B Block 3, Boardsmith Office Park, 163 Boardsmith Boulevard, Pretoria, 0181, South Africa
Email: hello@volentemarketing.co.za
Phone: +27 163 1620

3. Information Officer

Name: Jules du Bois
Title: Founder/Managing Director
Email: hello@volentemarketing.co.za
Phone: +27 163 1620

4. Categories of Records Held

Volente Marketing holds the following categories of records:

  • Financial records (invoices, bank statements, accounting records)
  • Tax records (VAT, income tax, B-BBEE documentation)
  • Contracts and agreements with clients
  • Client contact information and project data
  • Employee records and payroll
  • Marketing materials and campaign data
  • Operational and compliance records
  • Legal opinions and advice

5. Information Already Publicly Available

The following information is publicly available on our website:

  • Company information and contact details
  • Service descriptions and pricing
  • Blog posts and articles
  • Privacy Policy, Terms of Service, Cookie Policy
  • This PAIA Manual

These records do not require a formal PAIA request.

6. How to Submit a Request

Method 1: Email (Preferred)

  • To: hello@volentemarketing.co.za
  • Subject: "PAIA REQUEST - [Brief description]"

Method 2: Mail

Volente Marketing (Pty) Ltd
Information Officer
First Floor, Unit 2A/2B Block 3
Boardsmith Office Park
163 Boardsmith Boulevard
Pretoria, 0181

7. Required Information in Request

Your request must include:

  1. Requester Name (full legal name)
  2. Contact Information (email, phone, mailing address)
  3. Record Description (clear, specific description of records you seek)
  4. Reason for Request (optional but helpful)
  5. Preferred Format (electronic, printed, etc.)
  6. Signature or Electronic Consent

8. Processing of Requests

8.1 Acknowledgment

Upon receipt, we will send written acknowledgment within 2 business days with:

  • Receipt confirmation
  • Reference number
  • Estimated timeline for response

8.2 Response Timeline

  • Standard Timeline: 25 business days from receipt
  • Complex Requests: May be extended (with notice)

9. Fees & Payment

9.1 Request Fee

No request fee for initial request. You do not need to pay to submit a PAIA request.

9.2 Access Fee

Access fees may apply if we incur costs:

  • Copying (per page): R0.50
  • Printing (per page): R0.50
  • Postage/Courier: Actual cost
  • USB drive/media: R50
  • Staff time (per hour): R250

9.3 Deposit

For requests requiring substantial costs (>R100), we may require a deposit (1/3 of estimated cost) before processing begins.

10. Refusals & Exemptions

We may refuse access to records if they fall under PAIA exemptions:

  • Commercial Information: Trade secrets, business information, financial information
  • Confidentiality & Third-Party Rights: Information disclosed in confidence by third parties
  • Personal Information: Personal information about identifiable persons
  • Legal Advice: Attorney-client privileged information
  • Public Safety & Security: Information that could endanger public safety
  • Incomplete Records: Records that are incomplete or still being processed
  • Frivolous or Vexatious Requests: Requests that clearly abuse the system

11. Appeals Process

11.1 Appeal Rights

You have the right to appeal our decision:

  • If we refuse your request
  • If we partially refuse
  • If we impose fees you believe are excessive

11.2 How to Appeal

Submit appeal to: hello@volentemarketing.co.za

  • Include original request reference number
  • Provide reason for appeal
  • Submit within 30 days of refusal notice
  • We will respond within 20 business days

11.3 External Appeal

If you are not satisfied with our internal appeal decision:

Information Regulator (South Africa)
Website: www.inforeg.org.za
Email: complaints.IR@justice.gov.za
Phone: +27 (0)10 023 5200

12. Frequently Asked Questions

Q: Can I request any record?

A: You can request any record held by Volente Marketing, but some may be exempt (confidential, personal information, legal privilege, etc.).

Q: Is there a fee to submit a request?

A: No, submitting a request is free. You only pay if we incur costs to provide the records.

Q: How long does it take?

A: Standard timeline is 25 business days. Complex requests may take longer.

Q: Can I appeal a refusal?

A: Yes, you have the right to appeal within 30 days of the refusal notice.

Q: Can I view records at your office?

A: Yes, you can request inspection by appointment. Call +27 163 1620 to schedule.

13. Contact Information Officer

For all PAIA inquiries:

Jules du Bois
Information Officer
Volente Marketing (Pty) Ltd
Email: hello@volentemarketing.co.za
Phone: +27 163 1620
Address: First Floor, Unit 2A/2B Block 3, Boardsmith Office Park, 163 Boardsmith Boulevard, Pretoria, 0181

Last Updated: August 7, 2026
Effective Date: August 1, 2026