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Terms of Service

Volente Marketing (Pty) Ltd

Effective Date: August 1, 2026
Last Updated: August 7, 2026

1. Agreement

These Terms of Service ("Terms") are a legal agreement between Volente Marketing (Pty) Ltd ("Company," "we," "us") and you (the "Client," "you," "your"). By engaging our services or using our website (volentemarketing.co.za), you agree to these Terms. If you do not agree, do not use our services.

2. Services Description

Volente Marketing provides digital marketing services including:

  • SEO (Search Engine Optimization)
  • Google Ads management (paid search)
  • Email marketing automation
  • Web design and development
  • Brand strategy and messaging
  • Meta Ads (Facebook/Instagram advertising)
  • Social media management
  • POPIA/PAIA compliance consulting
  • GEO (Generative Engine Optimization)

3. Engagement Model & Contracts

3.1 No Long-Term Lock-In

All service engagements are month-to-month. There are no long-term contracts unless explicitly agreed in writing.

3.2 Contract Termination

Either party may terminate the engagement with:

  • 30 days written notice (email to hello@volentemarketing.co.za or from Client)
  • No penalty or additional fees
  • Final invoice due for services rendered through termination date

4. Fees & Payment

4.1 Service Fees

Service fees are clearly stated in:

  • Signed proposal
  • Email confirmation
  • Invoice

4.2 Ad Spend (Google Ads, Meta Ads, etc.)

Ad spend is separate from management fees. Client controls:

  • Daily budget
  • Campaign status (paused/active)
  • Ad spend amount

4.3 Invoice & Payment Terms

  • Invoices are issued monthly (first day of service month)
  • Payment due: 15 days from invoice date
  • Payment method: EFT transfer to Volente Marketing bank account

5. Service Delivery & Execution

5.1 Our Commitment

Volente Marketing commits to:

  • Execute services as described in proposal
  • Provide monthly reporting on results
  • Communicate transparently about progress and obstacles
  • Optimize toward agreed-upon goals
  • Respond to inquiries within 1-2 business days

5.2 Client Responsibilities

Client is responsible for:

  • Providing access to necessary accounts (GA4, Google Ads, email platform, etc.)
  • Timely approval of proposals, content, and assets
  • Providing accurate business information and goals
  • Ensuring website/landing pages are functional
  • Providing landing page URLs and conversion tracking setup

6. Reporting & Transparency

Client receives:

  • Monthly performance reports
  • Metrics dashboards (Google Analytics, Google Ads, etc.)
  • Monthly strategy calls (based on tier)

Client maintains access to:

  • Google Analytics account
  • Google Ads account
  • Email platform account
  • Website/CMS account

You own your data. You are not locked in to Volente Marketing.

7. Results & Guarantees

7.1 No Guarantees

Volente Marketing cannot guarantee:

  • Specific rankings (Google controls rankings, not us)
  • Specific lead volume
  • Specific ROI
  • Specific conversion rates

7.2 Our Commitment

We commit to:

  • Execute strategy as proposed
  • Optimize toward your goals
  • Report transparently
  • Stop work that isn't working
  • Pivot strategy if data suggests a better approach

8. Intellectual Property

8.1 Our Work Product

Deliverables created by Volente Marketing (ad copy, email sequences, website code, strategy documents) are:

  • Your intellectual property upon full payment
  • Licensed to you for your use
  • Cannot be resold by you to third parties without permission

9. Confidentiality

9.1 Confidential Information

Both parties agree to:

  • Keep business information confidential
  • Not disclose Client data to third parties (except service providers)
  • Not use Client information for competing purposes

10. Dispute Resolution

10.1 Informal Resolution

If a dispute arises:

  • Client contacts hello@volentemarketing.co.za with details
  • We respond within 5 business days
  • Both parties attempt good-faith resolution

10.2 Formal Dispute

If informal resolution fails:

  • Either party may seek legal remedies
  • Claims must be filed within 1 year of the event
  • Disputes are governed by South African law

11. Compliance & Legal

11.1 Legal Compliance

Volente Marketing complies with:

  • POPIA (Protection of Personal Information Act) - Data privacy
  • PAIA (Promotion of Access to Information Act) - Public information access
  • Consumer Protection Act - Fair dealings
  • Broad-Based Black Economic Empowerment (B-BBEE) - Employment equity

11.2 Client Compliance

Client is responsible for:

  • Ensuring marketing claims are truthful and compliant
  • Obtaining necessary licenses and permits
  • Complying with consumer protection laws
  • Following industry-specific regulations

12. Modifications to Terms

Volente Marketing may update these Terms with:

  • 30 days written notice (via email or website)
  • Updated "Last Modified" date

Continued use of services constitutes acceptance of updated Terms.

13. Contact for Legal Matters

If you have legal questions about these Terms:

Email: hello@volentemarketing.co.za
Subject Line: "LEGAL INQUIRY"

Last Updated: August 7, 2026
Effective Date: August 1, 2026