Privacy Policy

Volente Marketing (Pty) Ltd

Effective Date: August 1, 2026
Last Updated: August 7, 2026

1. Introduction

Volente Marketing ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (volentemarketing.co.za) and use our services.

We comply with the Protection of Personal Information Act (POPIA), 2013 and all applicable South African data protection laws.

2. What Information We Collect

2.1 Information You Provide to Us

Contact Form Data:

• Name
• Email address
• Phone number
• Company name
• Website URL (if applicable)
• Message or inquiry details
• Monthly budget (if applicable)

2.2 Information Collected Automatically

Website Analytics (Google Analytics 4):

• Pages visited
• Time spent on each page
• Clicks and interactions
• Device type (mobile, desktop, tablet)
• Browser type and operating system
• Approximate location (city-level, not address-level)
• Referral source

3. How We Use Your Information

We use your contact information to:

• Respond to your inquiry or request
• Schedule and conduct strategy calls
• Send you requested information or proposals
• Follow up with marketing materials (only if you've opted in)
• Provide support for your services

4. Your Rights Under POPIA

You have the right to:

• Right of Access: Request access to personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information, subject to legal obligations
• Right to Object: Object to the processing of your information for marketing purposes
• Right to Data Portability: Request your information in a portable format (if technically feasible)

To exercise any of these rights, contact us at: hello@volentemarketing.co.za with "DATA SUBJECT REQUEST" in the subject line.

5. Security of Your Information

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all website communications
• Secure password practices for admin access
• Regular security audits
• Restricted access to personal information (only authorized staff)
• Contractual obligations with service providers

6. Cookies and Tracking Technologies

We use:

• Essential Cookies: Session cookies (allow you to use the website)
• Analytics Cookies: Google Analytics (tracks website usage)
• Marketing Cookies (Optional): Google Ads retargeting, Facebook Pixel

7. Data Breaches

In the event of a data breach affecting your personal information, we will:

• Notify you within 3 business days
• Provide details of the breach
• Explain what information was affected
• Describe steps we're taking to remedy it

8. Contact Us

If you have questions about this Privacy Policy or your personal information:

Email: hello@volentemarketing.co.za
Subject Line: "PRIVACY INQUIRY"

Response Time: We aim to respond within 5 business days.

Last Updated: August 7, 2026
Effective Date: August 1, 2026